This elegant hustling tip is from my big sister, Monika.
(Yes. Our names rhyme. My parents thought that would be clever, until they could NEVER get our names right. A few years ago, we decided to create a joint name – just like Brangelina. We are now known as M-O-R-I-K-A.)
Ok, now that you know who tip’s from, here’s one more back story you need to know.
Our family-owned commercial real estate company has warehouse spaces & most of our tenants are very industrial type businesses – lots of dumpsters, barrels, tractor trailers, etc.
(Super glamorous I know.)
So sometimes it can get messy outside, and we need to ‘lay down the law.’
When I was in charge, I would put a note on the door, or call them and let the tenant know ‘THAT OUTSIDE STORAGE NEEDED TO BE BE NEAT & ORDERLY AT ALL TIMES.’
I hated doing this – and yelling rarely netted results – I just couldn’t figure out a better approach.
Sooooo … when I was chatting with Monika a few weeks ago, she clued me in about a new approach to the disorderly outside storage situation that was working EXTREMELY well.
I was DYING to hear it. I’m always up for a communication tip. Aren’t you?
Instead of the usual straightforward approach when talking to a tenant who had ‘crossed the lines’ on outside storage, she said this instead.
“Hey, I noticed that you have more outside storage than normal. Can you tell me about that?”
Can you see the brilliance in that? Monika came from a place of curiosity – instead of confrontation.
And the result?
The tenant rented MORE inside space (turns out he was simply running out of space.)
Win-Win for EVERYONE.
Her question culled more cash.
So the next time a client, customer, employee, or even your best friend pisses you off, get curious and ask them …
“Hey, I noticed that you_________________. Can you tell me about that?”